ADVANDED
TROUBLESHOOTING
• Initial configuration
help and consultation
• Advice and troubleshooting
for all preinstalled/supported
software issues
MONITORING AND SUPPORT
• Full hardware support
• 24/7 basic server monitoring
• 24/7 Helpdesk access
• 24/7 emergency access
support numbers
UPGRADES, PATCHES AND INSTALLATIONS
• Complete server and
network installations
• Upgrades and patches
• Installation of software